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Frequently Ask Question

How can I change the password of my account?

If you do not remember your old password and want to change your password, you can follow below steps -

Step 1: Click on Account from the home page.

Step 2: Click on Forgot Password.

Step 3: Enter your "Email".

Step 4: Click on Send button.

Step 5: Copy OTP from your email.

Step 6: Enter OTP Code

Step 7: Click on Reset Password button.

Step 8: Enter your New Password

Step 9: Click on Confirm button.

How can I delete my account?

Step 1: Login with your account.

Step 2: Click on Account >> My Account from the home page.

Step 3: Click on Settings >> Delete Account.

Step 4: Enter your password.

Step 5: Click on Delete Account button.

Does MartVill support unlimited products?

Yes. Martvill support unlimited products.

What about storage?

Do you offer 24/7 Phone, Email & Chat support?

Yes. Martvill offers 24/7 phone, email and chat support. Martvill has a support ticket. You can create support ticket from customer panel after purchasing this product.

I’m not sure where to begin; can a MartVill Expert help me define my project?

As an Admin, When you finish your installation, you can start with configuring Email. Then you can finish all the configuration one by one. Next, Setup your website designs, appearance and pages. You can organize your Menus and add Addons to your system. Then you can keep organizing your project easily and nicely.

As a Vendor, You can start with adding products and organizing them. Then you can configure your withdrawal configuration.

Is MartVill SEO Optimized?

Yes. Martvill is SEO Optimized.

Does it come with a built-in blog?

Yes. Martvill comes with built in blog. Admin and Subadmin can create their blog from blog section.

Does Martvill support ratings & reviews?

After purchasing product, customer can review this product. Open product description then Clicked Rating for review Customer can give up to 5 star rating

Are there bandwidth limites with images & videos?

No. There are no limits with images & videos. You can handle the bandwith limits from configurations. General Settings

Does MartVill support API calls?

Can I offer coupons, discounts & gift certificates?

Yes. You can offer coupons, discounts & gift certificates. You can create coupons discount and gift offers from coupons. You can also create a proudct with sale price.

Is there a real-time shipping calculator?

Yes, there is. When Customer checks out and select an address from their saved addresses, Shipping automatically calculates according to the zone and rate for that order.

Can I offer loyalty marketing for my store?

Yes. You can offer loyalty marketing for your store. you can add popups, slider for your store marketing.

Does MartVill allow me to sell everywhere?

Yes. Martvill allows to sell everywhere.

Does MartVill offer bank-vault like security?

Yes, it does. Martvill provides the protection of sensitive information, such as credit card numbers, personal information, and transaction details. Your information is always safe with us.

Does MartVill have sell report?

Yes. Martvill has sell report.

Does MartVill support international transactions?

Yes. Martvill support international transactions. Martvill has country wise payment gatways for international transaction.

Does MartVill have apps for everything?

Yes. Martvill Provide androids and ios app.

Do you offer a One-on-One Expert Setup?

Can I migrate my WooCommerce existing data to MartVill?

Yes. You can export your WooCommerce products in csv file, then import the file to the import option of Martvill. import

Does MartVill accept any credit cards?

Yes. Martvill accept any credit cards.

Does MartVill recover lost passwords of customer?

If you forget your password and want to change your password, you can follow below steps -

Step 1: Click on Account from the home page.

Step 2: Click on Forgot Password.

Step 3: Enter your "Email".

Step 4: Click on Send button.

Step 5: Copy OTP from your email.

Step 6: Enter OTP Code

Step 7: Click on Reset Password button.

Step 8: Enter your New Password

Step 9: Click on Confirm button.

Does MartVill have an Abandoned Cart Saver?

No. Martvill doesn't have an Abandoned Cart Saver. After purchasing, customer will get confirmation mail only.

Will my store be a Google Trusted Store?

Does MartVill support selling on Facebook?

No. Martvill doesn't support selling on Facebook.

Can I customize my products?

Yes. You can customize your product. You can create and edit product by your choose.

Is MartVill mobile optimized?

Yes. Martvill is standard mobile optimized.

Will my MartVill store be mobile friendly?

Yes. Martvill store will be mobile friendly. Martvill has android version and ios version both.

Does MartVill take a transaction fee??

No. Martvill doesn't take a transaction fee.

Will I have my own domain name?

Yes. After purchasing this product you will have your own domain name.

Is it possible to edit/delete several products at the same time?

Yes. It is possible to delete several products at the same time by selecting them in a batch and then click on Batch Delete from the upper right corner.

I am getting orders, but no emails are sending!

To send email, you need to configure your email first. To Configure your email Go to> Configurations > Emails > Setup Emails

What is a dedicated SMTP provider? Is that like my Gmail account?

An SMTP server is dedicated to sending and receiving large quantities of emails. The Gmail SMTP server lets you send emails using your Gmail account and Google's servers.

Can I use Gmail as my SMTP provider?

How do I inform my customers about the refund policy?

Martvill has a page builder feature. You can create a page about the refund policy and you can add the refund policy page into the footer section.

How do coupons affect tax calculations?

Coupons discount works on product price. Coupon doesn't affect on tax

How do coupons affect shipping calculations?

Coupon doesn't affect to shipping calculation. Counpon discount work on product price only. But you can give free shipping offer to the customers by create a free shipping coupon.

How can I add Products to Martvill from WooCommerce and from WooCommerce to martvill?

You can transfer products from WooCommerce to Martvill. You have to export the products from the export option in WooCommerce. Read their export documentation here to learn how to export their Products. A CSV file will be exported then You can Import that file and add those Products to Martvill. Read here, how to Import Products in Martvill.

You can transfer Martvill Products to WooCommerce too. Export products from Martvill and Import them in WooCommerce. Learn about Martvill Export, here and WooCommerce Import, here.